Supervisory Certificate Series

  • Feb. 7, 2018 - Feb. 28, 2018
  • Stoney Creek Hotel & Conference Center
    2601 S Providence Rd
    Columbia, MO 65203 directions to this event
  • This event offered by:
    Missouri Training Institute


Held Wednesdays (February 7, 14, 21, and 28)

Day 1: Building Effective Relationships (all day)
Building effective relationships with the team members you supervise is one of the best strategies to ensure team performance and prevent future conflicts. By focusing on relationships, you gain trust and respect. This full day session will examine personality differences, generational differences, and how to proactively build trust.

Day 2: Your Legal Responsibilities (AM session)
Supervisors are often placed in a difficult position. On one hand they are charged with motivating and directing the workforce. On the other, they must protect the organization from liability. This session will explore the legal responsibilities of the supervisory role by examining best practice solutions to discrimination, sexual harassment and the progressive discipline process.

Day 2: Communicating Successfully (PM session)
In today’s fast-paced business environment, successful communication requires more than just speaking your mind loudly enough for others to hear you. This session will sharpen both your written and verbal communication skills to maximize understanding and minimize confusion among those you communicate with.

Day 3: Leading High-Performance Teams (AM session)
As the supervisor, you are responsible for the leadership of your staff. This session will address the interpersonal and organizational advantages of working together. You will also participate in some experiential learning exercises that illustrate what it takes to lead others through the challenges of team development. Finally, learn how to set team boundaries and communicate team expectations to increase the commitment and performance of your employees.

Day 3: Guiding Conflict Resolution (PM session)
In the workplace, even healthy differences can escalate into conflict. Addressing conflict quickly and effectively is a crucial supervisory skill. This session enables participants to recognize the signs that conflict exists, assess each conflict situation and serve as a catalyst to encourage those involved to achieve resolution.

Day 4: Coaching Employees (all day) 
The coaching process is central to performance management. By creating the appropriate climate and context to empower individuals and teams, great coaches are able to achieve extraordinary results. The workshop will provide you the coaching tools you need to motivate, delegate and diagnose performance problems; provide performance feedback; and facilitate the problem-solving process for employees.

  $875 for entire series
Or choose specific session to attend - $280 for full-day sessions; $140 for half-day sessions.

Refund policy: If cancellation two weeks or more prior to start date, a refund will be issued minus a  $75.00 processing fee.  After that, no refund will be issued. Substitutions are welcome.

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