Handling Conflict in the Workplace


This course is now being offered via zoom. An email with the zoom link will be sent after registration

Conflict! Just reading the word brings to mind thoughts of difficulty and unpleasantness. However, healthy conflict can promote creativity and innovation. It allows you to build on one another’s ideas to find solutions to existing problems. If a conflict escalates, it may cause serious problems, including decreased morale, more re-work and a less productive team. Learn how to promote healthy conflict by understanding the best management style to use based on the issues at hand and effective language to navigate the climate during a conflict.

Trainer: Rae Lyon, Associate Director, Missouri Training Institute

Registration is limited to 25 people

Cost: $149

Contact: Rae Lyon, [email protected], 573-884-8772 

9am - 11am
12pm - 2pm

Invoices: Please send purchase orders of letters of intent to [email protected],  within 10 days of registration. Include event and participant name. Invoices will be sent after receipt of this documentation.

Refund Policy: If cancellation is made two weeks or more prior to start date, a refund will be issued minus a $75.00 processing fee. After that, no refund will be issued. Substitutions are welcome.

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Extension resources