Conflict Resolution

  • Format: online
  • Days to complete Days to complete: 30
This self-paced, 30-day course is designed to develop an understanding of the obstacles blocking resolution. It will increase understanding of active listening skills and methods that can be used to help resolve a conflict. Upon successful completion of this course, you will have earned one (1) hour of Missouri Peace Officer Standards and Training (POST) continuing education in Technical Studies, meeting the requirement for tactical training to include de-escalation techniques, crisis management, critical thinking and social intelligence.

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Instructions

Once you are done viewing this Syllabus, select Modules to begin.  You can navigate within and between pages and modules by scrolling to the bottom of each page and selecting next.  

Sponsoring Agency

Law Enforcement Training Institute

115 Business Loop 70 West, Rm 143

Columbia, MO  65211

Office Hours: Monday - Friday 8 a.m to 5 p.m*

*Hours may vary due to training schedules

 Instructor Information

Adam Duncan
Assistant director/instructor
573-884-1355
DuncanAC@missouri.edu

 

 

Adam Duncan is the Assistant Director of the University of Missouri's Law Enforcement Training Institute.  He has served in various Law Enforcement capacities for 18 years, including the last 6 years as a full-time trainer.  He teaches a variety of topics including Use of Force, Human Behavior, Cultural Competency, and Fair and Impartial Policing.  His goal is to increase Officer Safety through a better understanding of the dynamics of personal interactions in an enforcement setting.

Travis Witt
E-Learning coordinator/instructor
573-882-1199
WittT@missouri.edu

 

 

 

 

Travis Witt is the E-Learning Coordinator of the University of Missouri’s Law Enforcement Training Institute. He has served in various law enforcement capacities for 19 years, including the last 3 as an instructor trainer. He teaches a variety of topics including Use of Force, Human Behavior, Cultural Competency, and Communications. His goal is to increase Officer Safety through a better understanding of the dynamics of personal interactions in an enforcement environment. If you have questions related to the material please do not hesitate to contact Travis Witt.
 
Course Information

Upon successful completion of this course, you will have earned one (1) hour of Missouri Peace Officer Standards and Training (POST) continuing education in Technical Studies, meeting the requirement for tactical training to include de-escalation techniques, crisis management, critical thinking, and social intelligence. The fee for this course is $15. Payment will be collected during the enrollment process.

Police officers respond to a variety of calls varying from a noise complaint to a traumatic event including loss of life. Many of the times that police are called it is to settle a disagreement between two people. It is inevitable that at some point people are going to disagree over their values, ideas, or desires. This creates conflict between the parties involved. We are called to resolve that conflict. This course is designed to develop an understanding of the obstacles blocking resolution. It will increase understanding of active listening skills and methods that can be used to help resolve a conflict. The student will also gain an understanding of sympathy, empathy, and questions that can be useful in conflict resolution.

 

 Assignments & Grades

Your POST License Number

We have included a one question survey requesting your POST license number.  You must provide this information to access the Introduction.

Lessons

This course contains an Introduction and four lessons. Each lesson is a self-running video that can be paused at any given time.  Please note you cannot speed up or skip forward through the video. Each video will end with a short quiz.

Introduction

This lesson introduces the presenter, Adam Duncan, of the Law Enforcement Institute (LETI). He outlines course goals and objectives. You must view the Introduction video in order to gain access to Lesson 1.

Quizzes

There is a quiz at the end of each lesson.  A minimum score of 70% is required to successfully complete the lesson.  You have unlimited attempts to pass the quiz.  Note that quiz questions may change from one attempt to the next.

Course Evaluation

After successfully completing Lesson 4, you will receive access to the course evaluation, the last requirement for course completion. 

Technology Assistance & Details

For the best user experience, we recommend using  Google Chrome (63/64) as your browser.

See our Getting Started with Canvas page for short tutorial videos to provide an overview of Canvas.  When accessing your Canvas course from your mobile device, DO NOT use the Canvas Student App.  Access your course from your MU Extension (Links to an external site.)Links to an external site. account.

You can find more information on the technical requirements on the Canvas website (Links to an external site.)Links to an external site.

 If you need technical assistance, please contact Customer Support.  Leave detailed information about your issue.

Network Connection

The self-guided modules in this course are responsive to Broadband speed.  This means the quality and demands of the module varies to create a stable experience regardless of broadband speed.  However, internet service can blink out for a split second.  You may not notice this, however, your module may freeze in response.  Simply refresh your browser page and you will have the option to pick up where you left off.  The University of Missouri Extension does not have any control over an Internet Service Provider's (ISP) ability to provide a stable network environment. If you experience difficulties, you might consider finding an alternate location to access course activities.

Academic Integrity

Academic integrity is fundamental to the activities and principles of a university. All members of the academic community must be confident that each person's work has been responsibly and honorably acquired, developed and presented. Any effort to gain an advantage not given to all students is dishonest whether or not the effort is successful. The academic community regards breaches of the academic integrity rules as extremely serious matters.

Statement on academic integrity

Accommodations

If you anticipate barriers related to the format or requirements of this course, or if disability-related accommodations are necessary (for example, extended time on exams, materials in an alternate format), please notify your instructor or contact Customer Support

Executive Order No. 38 — Academic Inquiry, Course Discussion, and Privacy

Faculty allowing recording

University of Missouri System Executive Order No. 38 lays out principles regarding the sanctity of classroom discussions at the university. The policy is described fully in section 200.015 of the Collected Rules and Regulations. In this class, students may make audio or video recordings of course activity unless specifically prohibited by the faculty member. However, the redistribution of audio or video recordings of statements or comments from the course to individuals who are not students in the course is prohibited without the express permission of the faculty member and of any students who are recorded. Students found to have violated this policy are subject to discipline in accordance with provisions of section 200.020 of the Collected Rules and Regulations of the University of Missouri pertaining to student conduct matters.

Faculty not allowing recording

University of Missouri System Executive Order No. 38 lays out principles regarding the sanctity of classroom discussions at the university. The policy is described fully in section 200.015 of the Collected Rules and Regulations. In this class, students may not make audio or video recordings of course activity, except students permitted to record as an accommodation under section 240.040 of the Collected Rules. All other students who record and/or distribute audio or video recordings of class activity are subject to discipline in accordance with provisions of section 200.020 of the Collected Rules and Regulations of the University of Missouri pertaining to student conduct matters.

Those students who are permitted to record are not permitted to redistribute audio or video recordings of statements or comments from the course to individuals who are not students in the course without the express permission of the faculty member and of any students who are recorded. Students found to have violated this policy are subject to discipline in accordance with provisions of section 200.020 of the Collected Rules and Regulations of the University of Missouri pertaining to student conduct matters.

Intellectual Pluralism

The university community welcomes intellectual diversity and respects student rights. Students who have questions or concerns about the atmosphere in this class, including respect for diverse opinions, may contact the departmental chair or divisional director, the director of the Office of Academic Integrity, or the MU Office for Civil Rights and Title IX.

Statement on intellectual pluralism