Conflict Resolution

  • Format: online
  • Days to complete Days to complete: 30
  • Continuing education units: 1.0
  • $15.00
  • This course is offered by:
    Law Enforcement Training Institute
This self-paced, 30-day course is designed to develop an understanding of the obstacles blocking resolution. It will increase understanding of active listening skills and methods that can be used to help resolve a conflict. Upon successful completion of this course, you will have earned one (1) hour of Missouri Peace Officer Standards and Training (POST) continuing education in Technical Studies, meeting the requirement for tactical training to include de-escalation techniques, crisis management, critical thinking and social intelligence.

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Instructions

Once you are done viewing this Syllabus, you can either go to the very bottom and click 'Next' or you can go to the left and click on 'Modules'. Once you are in Modules, you can click on the next part of the course.

Sponsoring Agency

Law Enforcement Training Institute

115 Business Loop 70 West, Rm 143

Columbia, MO  65211

Office Hours: Monday - Friday 8 a.m to 5 p.m*

*Hours may vary due to training schedules

 Instructor Information

Adam Duncan
Assistant director/instructor
573-884-1355
DuncanAC@missouri.edu

 

 

Adam Duncan is the Assistant Director of the University of Missouri's Law Enforcement Training Institute.  He has served in various Law Enforcement capacities for 18 years, including the last 6 years as a full time trainer.  He teaches a variety of topics including Use of Force, Human Behavior, Cultural Competency, and Fair and Impartial Policing.  His goal is to increase Officer Safety through a better understanding of the dynamics of personal interactions in an enforcement setting.

Travis Witt
E-Learning coordinator/instructor
573-882-1199
WittT@missouri.edu

 

 

 

 

Travis Witt is the E-Learning Coordinator of the University of Missouri’s Law Enforcement Training Institute. He has served in various law enforcement capacities for 19 years, including the last 3 as an instructor trainer. He teaches a variety of topics including Use of Force, Human Behavior, Cultural Competency and Communications. His goal is to increase Officer Safety through a better understanding of the dynamics of personal interactions in an enforcement environment. If you have questions related to the material please do not hesitate to contact Travis Witt.
 
Course Information

Upon successful completion of this course, you will have earned one (1) hour of Missouri Peace Officer Standards and Training (POST) continuing education in Technical Studies, meeting the requirement for tactical training to include de-escalation techniques, crisis management, critical thinking and social intelligence. The fee for this course is $10. Payment will be collected during the enrollment process.

Police officers respond to a variety of calls varying from a noise complaint to a traumatic event including loss of life. Many of the times that police are called it is to settle a disagreement between two people. It is inevitable that at some point people are going to disagree over their values, ideas, or desires. This creates conflict between the parties involved. We are called to resolve that conflict. This course is designed to develop an understanding of the obstacles blocking resolution. It will increase understanding of active listening skills and methods that can be used to help resolve a conflict. The student will also gain an understanding of sympathy, empathy, and questions that can be useful in conflict resolution.

 

 Assignments & Grades

Your POST License Number

We have included an activity titled "Please give us your POST license number."  This is a one question survey that is required to access the Introduction.

Lessons

This course contains an Introduction and four lessons. Each lesson is a self-running video that can be paused at any given time.  Please note you cannot speed up or skip forward through the video. Each video will end with a short quiz.

Introduction

This lesson introduces the presenter, Adam Duncan, of the Law Enforcement Institute (LETI). He outlines course goals and objectives. You must view the Introduction video in order to gain access to Lesson 1.

Quizzes

There is a quiz at the end of each lesson.  A minimum score of 70% is required to successfully complete the lesson.  You have unlimited attempts to pass the quiz.  Note that quiz questions may change from one attempt to the next.

Course Evaluation

After successfully completing Lesson 4, you will receive access to the course evaluation, the last requirement for course completion. 

Technology Assistance & Details

 If you need technical assistance, please contact University of Missouri Extension Technology and Computer Services (ETCS).  Leave detailed information about your issue.

Minimum Hardware Recommendations:

Please see the Canvas Recommendations page.

Suggested Web Browser and Information:

Please see the Canvas Recommendations page.

For the best user experience we recommend Google Chrome.

Network Connection

Most internet service providers can provide adequate speed and connection stability for purposes of this course. If your private residence has some type of wireless internet access in a rural setting, you likely will have difficulties completing activities in this course. We have found that rural/wireless setups have been inconsistent in their network stability and speed, providing a sub-optimal experience.This is not a guaranteed phenomenon so you may not experience any problems, and this likely will not be an issue using a laptop or mobile device in a public area that offers wireless access.University of Missouri Extension does not have any control over an Internet Service Provider's (ISP) ability to provide a stable network environment. So if you have a rural/wireless internet connection it would be a good idea for you to consider finding an alternate location to access course activities.

Virus Protection

Virus protection software will help to protect your system (and ours) against computer viruses. If you are an MU employee, or MU student formally enrolled in the university, you may make use of the anti-virus software available at the Division of IT (DOIT). If not, you are advised to purchase 3rd. party virus protection software before you use this course.

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