Conflict Resolution

  • Date: Dec. 17, 2018
  • Format: online
  • Days to complete Days to complete: 30
This self-paced, 30-day course is designed to develop an understanding of the obstacles blocking resolution. It will increase understanding of active listening skills and methods that can be used to help resolve a conflict. Upon successful completion of this course, you will have earned one (1) hour of Missouri Peace Officer Standards and Training (POST) continuing education in Technical Studies, meeting the requirement for tactical training to include de-escalation techniques, crisis management, critical thinking and social intelligence.

Conflict Resolution

Syllabus

Course Developer

Sponsoring Agency

Law Enforcement Training Institute

115 Business Loop 70 West, Rm 143

Columbia, MO  65211

Office Hours: Monday - Friday 8 a.m to 5 p.m*

*Hours may vary due to training schedules

Adam Duncan

Assistant director/instructor

573-884-1355

DuncanAC@missouri.edu

Adam Duncan is the Assistant Director of the University of Missouri's Law Enforcement Training Institute. He has served in various Law Enforcement capacities for 18 years, including the last 6 years as a full-time trainer. He teaches a variety of topics including Use of Force, Human Behavior, Cultural Competency, and Fair and Impartial Policing. His goal is to increase Officer Safety through a better understanding of the dynamics of personal interactions in an enforcement setting.

 

Travis Witt

E-Learning Coordinator/Instructor
573-882-1199
WittT@missouri.edu

Travis Witt is the E-Learning Coordinator of the University of Missouri’s Law Enforcement Training Institute. He has served in various law enforcement capacities for 19 years, including the last 3 as an instructor trainer. He teaches a variety of topics including Use of Force, Human Behavior, Cultural Competency, and Communications. His goal is to increase Officer Safety through a better understanding of the dynamics of personal interactions in an enforcement environment. If you have questions related to the material please do not hesitate to contact Travis Witt.

 

Course Description

Upon successful completion of this course, you will have earned one (1) hour of Missouri Peace Officer Standards and Training (POST) continuing education in Technical Studies, meeting the requirement for tactical training to include de-escalation techniques, crisis management, critical thinking, and social intelligence. The fee for this course is $15. Payment will be collected during the enrollment process.

Police officers respond to a variety of calls varying from a noise complaint to a traumatic event including loss of life. Many of the times that police are called it is to settle a disagreement between two people. It is inevitable that at some point people are going to disagree over their values, ideas, or desires. This creates conflict between the parties involved. We are called to resolve that conflict. This course is designed to develop an understanding of the obstacles blocking resolution. It will increase understanding of active listening skills and methods that can be used to help resolve a conflict. The student will also gain an understanding of sympathy, empathy, and questions that can be useful in conflict resolution.

Course Organization

All learners will need to complete a demographic survey in the beginning of the training, an evaluation at the end of the training, and email Travis Witt about the completion of the training.

Through out the training, learners will need to watch the required video in full, then move on to completing the quiz over the video.

Course Completion

The course will be completed when learners have completed watching all assignments, submitting all quizzes, and emailing the Travis Witt of your completion of the course materials.

Technical Requirements

For the best user experience, we recommend using  Google Chrome (63/64) as your browser.

See our Getting Started with Canvas page for short tutorial videos to provide an overview of Canvas.  When accessing your Canvas course from your mobile device, DO NOT use the Canvas Student App.  Access your course from your MU Extension account.

You can find more information on the technical requirements on the Canvas website.

For technical questions or issues, please contact  Customer Support.

Accommodations

If you anticipate barriers related to the format or requirements of this course, or if disability-related accommodations are necessary (for example, extended time on exams, materials in an alternate format), please notify your instructor or contact Customer Support.

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